FAQ

Frequently Asked Questions

1) What does Prime Culture sell?
We curate culture-inspired lifestyle goods, including home décor, accessories, and giftable essentials—designed to fit modern living while reflecting global design influence.

2) Where do you ship?
We ship to multiple regions depending on the product and destination. Shipping availability and estimated delivery times are shown at checkout.

3) How long does shipping take?
Delivery time depends on your location and the items in your order. You’ll see an estimated delivery window at checkout, and you’ll receive tracking once your order ships.

4) Do you provide order tracking?
Yes. When your order ships, we email you a tracking number (when available) so you can follow delivery progress.

5) Can I change or cancel my order after placing it?
If your order hasn’t been processed for shipment yet, we may be able to help. Contact us as soon as possible with your order number, and we’ll do our best.

6) What is your return policy?
We accept returns on eligible items within the return window listed in our Return Policy. Items must be unused, in original condition, and in original packaging. Some items (e.g., final sale or hygiene-sensitive products) may be non-returnable—details are listed in the policy and/or product page.

7) What if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with your order number and clear photos. We’ll review and provide a resolution as quickly as possible.

8) Are your products authentic or handmade?
Our catalog may include a mix of styles and production methods depending on the item. We focus on culture-inspired design and practical quality. Product pages describe key details such as materials and features.

9) Do you offer gift options?
Many customers shop Prime Culture for gifting. If you need help choosing, message us with the occasion and budget—we’ll recommend options.

10) How can I contact customer support?
Use the Contact page on culturifyhub.com. Include your order number (if applicable) and we’ll respond as soon as possible.

11) What payments do you accept?
We accept major payment methods available at checkout. Options may vary by region and device.

12) Will I be charged tax or duties?
Tax may apply depending on your location. International orders may be subject to duties or import fees determined by the destination country—these are typically the customer’s responsibility.